At Study Buddy Shareline, we strive to provide a seamless and satisfactory experience for all our users. This Refund Policy outlines the terms and conditions governing refunds for purchases made on our platform.
1. General Refund Policy
Refunds are generally not provided for any courses or subscriptions purchased on Study Buddy Shareline unless explicitly stated otherwise.
Exceptions to this policy may apply in cases of duplicate payments or technical issues on our platform.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
Duplicate Payment: If a user is charged twice for the same course or subscription.
Technical Issues: If the course content is inaccessible due to platform-related issues for an extended period and we are unable to resolve it.
Inaccurate Course Description: If the course purchased does not match the description provided on the platform.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
Change of mind after purchase.
Inability to complete the course due to personal reasons.
Failure to meet system requirements necessary to access the course.
4. Refund Process
To request a refund:
Email us at refunds@studybuddyshareline.com with the subject line “Refund Request.”
Provide the following details:
Your registered email address.
Transaction ID or receipt of the payment.
Reason for requesting the refund.
Our team will review your request within 7 business days and notify you of the outcome.
5. Refund Method
Approved refunds will be credited to the original payment method used during the transaction.
Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
6. Dispute Resolution
If you are dissatisfied with the refund decision, you may escalate your concern by contacting us at support@studybuddyshareline.com. Our team will work with you to resolve the issue.
7. Policy Updates
We may update this Refund Policy from time to time. Users will be notified of significant changes through the platform or via email. Continued use of the platform constitutes acceptance of the updated policy.
8. Contact Us
For questions or concerns about this Refund Policy, please contact us:
Phone: +91 91496 45715