⸻
Contact Us — Study Buddy ShareLine
Last updated: 28 September 2025
We value clear communication with our students and community. If you have any questions about our courses, policies, or your purchase, please use the details below. Our support team is here to assist you.
⸻
1) General Support
For help with courses, audio access, notes, or tests:
• Email: support@studybuddyshareline.com , thestudybuddyshareline@gmail.com
• WhatsApp Helpdesk: [+91 7023908467]
• Response Time: We aim to reply within 24–48 business hours.
⸻
2) Business Hours
• Monday to Saturday: 10:00 AM – 7:00 PM (IST)
• Sundays & Public Holidays: Closed
• Support tickets submitted outside hours will be answered the next working day.
⸻
3) Before You Contact Us
To help us resolve your issue quickly, please include:
• Your Full Name
• Registered Email/Phone Number used during purchase
• Order ID/Transaction Reference
• Screenshots (if payment or technical issue)
• Clear description of your query or problem
⸻
4) Escalations
If your issue is not resolved within 72 business hours, you may escalate by writing directly to:
• Escalation Desk: query@studybuddyshareline.com
Please use this email only for unresolved or urgent matters.
⸻
5) Important Notes
• For refund/cancellation requests, please read our Cancellation & Refund Policy before contacting us.
• For academic queries or course clarifications, we recommend using our Telegram/WhatsApp student communities where mentors and peers can guide you faster.
• We do not provide phone-based support at this time to ensure all requests are properly tracked.
⸻
6) Legal Address
Study Buddy ShareLine (Ontesta OPC Pvt. Ltd.)
Ajmer, Rajasthan, India
⸻
7) Quick Links
• Cancellation & Refund Policy
⸻