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Con­tact Us — Study Bud­dy Share­Line

Last updat­ed: 28 Sep­tem­ber 2025

We val­ue clear com­mu­ni­ca­tion with our stu­dents and com­mu­ni­ty. If you have any ques­tions about our cours­es, poli­cies, or your pur­chase, please use the details below. Our sup­port team is here to assist you.

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1) Gen­er­al Sup­port

For help with cours­es, audio access, notes, or tests:

• Email: support@studybuddyshareline.com , thestudybuddyshareline@gmail.com

• What­sApp Helpdesk: [+91 7023908467]

• Response Time: We aim to reply with­in 24–48 busi­ness hours.

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2) Busi­ness Hours

• Mon­day to Sat­ur­day: 10:00 AM – 7:00 PM (IST)

• Sun­days & Pub­lic Hol­i­days: Closed

• Sup­port tick­ets sub­mit­ted out­side hours will be answered the next work­ing day.

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3) Before You Con­tact Us

To help us resolve your issue quick­ly, please include:

• Your Full Name

• Reg­is­tered Email/Phone Num­ber used dur­ing pur­chase

• Order ID/Transaction Ref­er­ence

• Screen­shots (if pay­ment or tech­ni­cal issue)

• Clear descrip­tion of your query or prob­lem

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4) Esca­la­tions

If your issue is not resolved with­in 72 busi­ness hours, you may esca­late by writ­ing direct­ly to:

• Esca­la­tion Desk: query@studybuddyshareline.com

Please use this email only for unre­solved or urgent mat­ters.

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5) Impor­tant Notes

• For refund/cancellation requests, please read our Can­cel­la­tion & Refund Pol­i­cy before con­tact­ing us.

• For aca­d­e­m­ic queries or course clar­i­fi­ca­tions, we rec­om­mend using our Telegram/WhatsApp stu­dent com­mu­ni­ties where men­tors and peers can guide you faster.

• We do not pro­vide phone-based sup­port at this time to ensure all requests are prop­er­ly tracked.

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6) Legal Address

Study Bud­dy Share­Line (Ontes­ta OPC Pvt. Ltd.)

Ajmer, Rajasthan, India

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7) Quick Links

• Can­cel­la­tion & Refund Pol­i­cy

• Terms & Con­di­tions

• Pri­va­cy Pol­i­cy

Ship­ping Pol­i­cy

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